Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

In the case of Billy Bob Teeth and Pacifiers due to hygene reasons we cannot allow returns on those products unless they are defective. Please be particularly careful during the moulding procedures as the secure smile teeth are very fragile. be gentle and follow the instructions very carefully. Any damages that occur during this procedure are not our responsibility. Teeth damaged during this procedure are non-returnable.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Next Day Delivery

We offer Royal Mail Special Delivery (Guaranteed by 1pm Next Day) for UK customers. Orders must be placed by 3pm for next day delivery services. Please note: We do not provide a next day service for a Saturday delivery. Orders placed after 3pm on Thursday, on a Friday and on a Saturday before 12:00 noon using this service are guaranteed for delivery on Monday by 1pm (excluding public holidays)